Seattle, WA, 24 April 2014 - Fax Over Cloud was given access to Concord Fax’s online system to conduct a test drive of their services. This included access to the Developer Portal and a temporary online fax account. Concord Technologies, makers of Concord Fax, began in 1996 as an online fax solution. They offered cloud fax services long before monikers that included “cloud anything” became popular. Over the years they found themselves focusing primarily on serving the enterprise market.
The real proof behind any online fax provider’s ability to execute is obviously the overall reliability and performance of their cloud network. Concord Fax operates dual, completely redundant datacenters. They run in a high available active-active mode 100% of the time and thus have no scheduled downtimes to contend with. Their network adheres to rigid compliancy standards like PCI DSS and HIPAA. Fax Over Cloud commented that Concord Fax appears poised to compete heavily in the mid-market and larger enterprise segments as they directly compete with companies like Retarus, OpenText, and eFax Corporate.
Concord provides a fully managed service to take care of any administration tasks on the user’s behalf. Additionally, they give users the tools to take care of things themselves in the Concord Web Portal. The Concord Web Portal provides a complete self-help interface to all the commonly used administration functions you require. Within the portal an administrator can setup users, change fax and cover page settings, and set notifications. The main dashboard also shows an overview of fax activity displayed as a graph and a map.
If you’d prefer to customize your experience, the Concord Developers Portal provides an impressive layout with an intuitive interface and a suite of tools for building integrations. The Developers Portal includes Web Services APIs for inbound and outbound automation, the FaxAssist utility, the FolderFax utility, code samples, documentation, and development references.
"In the world of cloud faxing, customer-side application integrations are critical. Concord Fax delivers with their advanced developer's portal -- making it easy to integrate any business application securely and reliably." stated Mark D Malone, Fax Industry expert with Fax Over Cloud. He continued by saying, “As a matter of fact, we used the developer’s portal to learn how to configure the Concord Fax Print2Fax transport and found that the information was readily available and complete. There was no need to contact technical support. This was a good sign.” To read Mark’s full review please visithttp://futureoffax.blogspot.com/2014/04/product-sneak-peek-concordfax-online.html.
Although Fax Over Cloud didn’t require Concord’s customer support services, it’s important to note that their U.S. based support staff averages over 10 years of personal and caring customer service. Performance is monitored 24/7 and real-time customer service is available. “Concord Fax was one of the first developers of cloud-based services.” Stated John Harrison, SVP Sales and Marketing at Concord Technologies. “We have had industry leading technology since the beginning and have recently completely rebuilt our architecture to focus on best serving enterprise grade customers. We are very proud of the high uptime that we provide and also the extensive integration tools that we offer.”
Fax Over Cloud was created by Mark D. Malone, a long time participant and contributor in the computer and cloud fax and document delivery industry. Mark Malone provides a variety of product evaluation services to clients ranging from local businesses to global-scale software manufacturers across the world.
Concord is the premier provider of integrated fax solutions for business. Its advanced network architecture provides near unlimited capacity, unmatched reliability and advanced security features. Concord Fax supports a comprehensive range of service offerings, including versatile Web Services that facilitate integration with any corporate software application.